Refund policy

Return & Refund Policy

At Liftlab, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and unworn
Be in its original condition
Have its original packaging and tags where applicable
Not show signs of damage, use, or alteration

To start a return, please contact our customer support team with your order number and a description of the reason for the return. We will provide instructions on how to proceed.

Please do not send an item back before contacting us, as unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Please include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or the item arrived defective or damaged.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer may be responsible for the cost of return shipping.

Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, personalization, or other applicable reasons. Any applicable exclusions will be identified on the product page or communicated to the customer.